How to trigger an epidemic of good – the power of positive gossip
Last week when chatting with a customer who’s had tremendous success in accelerating adoption of ECM across her organization, she said something that really captured my attention. “We start all our meetings with positive gossip.” In other words, they start each meeting by sharing anecdotes and stories of what’s working. The key was that the anecdotes [...]
Why requirements don’t work – the riddle of experience vs memory
According to Daniel Kahneman, one of the founders of behavioral economics, we have two selves. Experiencing self – who lives in the present and knows the present Remembering self – a storyteller that keeps score and maintains the story of our life The remembering self uses story to make sense of the world. As soon [...]
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