Gartner predicts that by 2013, 40% of enterprise knowledge workers will have removed their desk phone, as illustrated in this great infographic on this history of the knowledge worker. I’m one of those 40%. I participate in online meetings while soaking up the sun on my deck. I’m drafting this blog post from the Sleepless [...] Read more »
Visualizing the customer experience using customer experience journey maps
People discover unseen opportunities when they have a personal and empathic connection with the world around them. For individuals, that means developing the ability to walk in other people’s shoes. For companies and other large institutions, that means finding a way to bring the rest of the world inside their walls. – Dev Patnaik, Wired [...] Read more »