Designing Change http://www.joycehostyn.com/blog Sensemaking in a changing world Thu, 17 May 2012 01:12:19 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Psychology of change http://www.joycehostyn.com/blog/2012/05/16/psychology-of-change/?utm_source=rss&utm_medium=rss&utm_campaign=psychology-of-change http://www.joycehostyn.com/blog/2012/05/16/psychology-of-change/#comments Thu, 17 May 2012 01:12:19 +0000 Joyce Hostyn http://www.joycehostyn.com/blog/?p=1140
  • Story editing leads to behavior change
  • What story does your approach to change tell?
  • To succeed with change, tap into the power of the mind
    • ]]>     http://www.joycehostyn.com/blog/2012/05/16/psychology-of-change/feed/ 0     No scene that doesn’t turn http://www.joycehostyn.com/blog/2012/05/02/no-scene-that-doesnt-turn-moments-of-truth-as-turning-points/?utm_source=rss&utm_medium=rss&utm_campaign=no-scene-that-doesnt-turn-moments-of-truth-as-turning-points http://www.joycehostyn.com/blog/2012/05/02/no-scene-that-doesnt-turn-moments-of-truth-as-turning-points/#comments Wed, 02 May 2012 21:56:56 +0000 Joyce Hostyn http://www.joycehostyn.com/blog/?p=1093
  • Not every interaction is a moment of truth
    • ]]>     http://www.joycehostyn.com/blog/2012/05/02/no-scene-that-doesnt-turn-moments-of-truth-as-turning-points/feed/ 0     What story does your approach to change tell? http://www.joycehostyn.com/blog/2012/04/01/what-story-does-your-approach-to-change-tell/?utm_source=rss&utm_medium=rss&utm_campaign=what-story-does-your-approach-to-change-tell http://www.joycehostyn.com/blog/2012/04/01/what-story-does-your-approach-to-change-tell/#comments Sun, 01 Apr 2012 11:28:42 +0000 Joyce Hostyn http://www.joycehostyn.com/blog/?p=698
  • Story editing leads to behavior change
  • Bridging silos through story
  • Psychology of change
    • ]]>     http://www.joycehostyn.com/blog/2012/04/01/what-story-does-your-approach-to-change-tell/feed/ 0     Why most organizations fail at delivering great customer experiences http://www.joycehostyn.com/blog/2012/03/12/why-most-organizations-fail-at-delivering-great-customer-experiences/?utm_source=rss&utm_medium=rss&utm_campaign=why-most-organizations-fail-at-delivering-great-customer-experiences http://www.joycehostyn.com/blog/2012/03/12/why-most-organizations-fail-at-delivering-great-customer-experiences/#comments Mon, 12 Mar 2012 15:21:51 +0000 Joyce Hostyn http://www.joycehostyn.com/blog/?p=1033
  • Designing experiences with content
  • Visualizing the customer experience using customer experience journey maps
  • Designing for a holistic customer experience – thinking outside the product
    • ]]>     http://www.joycehostyn.com/blog/2012/03/12/why-most-organizations-fail-at-delivering-great-customer-experiences/feed/ 0     Not every interaction is a moment of truth http://www.joycehostyn.com/blog/2012/03/01/every-interaction-isnt-a-moment-of-truth/?utm_source=rss&utm_medium=rss&utm_campaign=every-interaction-isnt-a-moment-of-truth http://www.joycehostyn.com/blog/2012/03/01/every-interaction-isnt-a-moment-of-truth/#comments Thu, 01 Mar 2012 14:32:45 +0000 Joyce Hostyn http://www.joycehostyn.com/blog/?p=978
  • No scene that doesn’t turn
    • ]]>     http://www.joycehostyn.com/blog/2012/03/01/every-interaction-isnt-a-moment-of-truth/feed/ 4     What motivates people at work http://www.joycehostyn.com/blog/2012/02/12/what-motivates-people-at-work/?utm_source=rss&utm_medium=rss&utm_campaign=what-motivates-people-at-work http://www.joycehostyn.com/blog/2012/02/12/what-motivates-people-at-work/#comments Sun, 12 Feb 2012 13:35:11 +0000 Joyce Hostyn http://www.joycehostyn.com/blog/?p=899
  • Why requirements don’t work – the riddle of experience vs memory
  • People are the heart of a conference experience: conversation by design
  • Technology is rational, predictable, controllable. People aren’t.
    • ]]>     http://www.joycehostyn.com/blog/2012/02/12/what-motivates-people-at-work/feed/ 0     Redirecting personal and organizational narratives http://www.joycehostyn.com/blog/2012/01/24/redirecting-personal-and-organizational-narratives/?utm_source=rss&utm_medium=rss&utm_campaign=redirecting-personal-and-organizational-narratives http://www.joycehostyn.com/blog/2012/01/24/redirecting-personal-and-organizational-narratives/#comments Tue, 24 Jan 2012 22:54:31 +0000 Joyce Hostyn http://www.joycehostyn.com/blog/?p=870
  • Build design thinking into organizational DNA to infuse delight into customer’s lives
  • Story editing leads to behavior change
    • ]]>     http://www.joycehostyn.com/blog/2012/01/24/redirecting-personal-and-organizational-narratives/feed/ 0     Story editing leads to behavior change http://www.joycehostyn.com/blog/2012/01/10/story-editing-leads-to-behavior-change/?utm_source=rss&utm_medium=rss&utm_campaign=story-editing-leads-to-behavior-change http://www.joycehostyn.com/blog/2012/01/10/story-editing-leads-to-behavior-change/#comments Tue, 10 Jan 2012 20:38:18 +0000 Joyce Hostyn http://www.joycehostyn.com/blog/?p=839
  • What story does your approach to change tell?
  • Psychology of change
  • Bridging silos through story
    • ]]>     http://www.joycehostyn.com/blog/2012/01/10/story-editing-leads-to-behavior-change/feed/ 1     Technology is rational, predictable, controllable. People aren’t. http://www.joycehostyn.com/blog/2011/09/28/technology-is-rational-predictable-controllable-people-arent/?utm_source=rss&utm_medium=rss&utm_campaign=technology-is-rational-predictable-controllable-people-arent http://www.joycehostyn.com/blog/2011/09/28/technology-is-rational-predictable-controllable-people-arent/#comments Wed, 28 Sep 2011 23:45:03 +0000 Joyce Hostyn http://www.joycehostyn.com/blog/?p=807
  • Taking a people-centric approach to the design and deployment of enterprise software
  • People are the heart of a conference experience: conversation by design
  • What motivates people at work
    • ]]>     http://www.joycehostyn.com/blog/2011/09/28/technology-is-rational-predictable-controllable-people-arent/feed/ 0     Do you have an [enterprise] app for that? http://www.joycehostyn.com/blog/2011/08/23/do-you-have-an-enterprise-app-for-that/?utm_source=rss&utm_medium=rss&utm_campaign=do-you-have-an-enterprise-app-for-that http://www.joycehostyn.com/blog/2011/08/23/do-you-have-an-enterprise-app-for-that/#comments Tue, 23 Aug 2011 20:08:29 +0000 Joyce Hostyn http://www.joycehostyn.com/blog/?p=787
  • Taking a people-centric approach to the design and deployment of enterprise software
    • ]]>     http://www.joycehostyn.com/blog/2011/08/23/do-you-have-an-enterprise-app-for-that/feed/ 2