Comments for Designing Change http://www.joycehostyn.com/blog Sensemaking in a changing world Fri, 13 Jan 2012 23:50:26 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Story editing leads to behavior change by Kishore http://www.joycehostyn.com/blog/2012/01/10/story-editing-leads-to-behavior-change/comment-page-1/#comment-201 Kishore Fri, 13 Jan 2012 23:50:26 +0000 http://www.joycehostyn.com/blog/?p=839#comment-201 Hi Joyce, Well thought out article. I am going to share this with others. Looking forward to your follow up post. Thanks Kishore Hi Joyce,

Well thought out article. I am going to share this with others. Looking forward to your follow up post.

Thanks
Kishore

]]> Comment on Visualizing the customer experience using customer experience journey maps by Friday yumminess « Natalie Hanson, PhD http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/comment-page-1/#comment-199 Friday yumminess « Natalie Hanson, PhD Fri, 09 Dec 2011 21:41:53 +0000 http://www.joycehostyn.com/blog/?p=419#comment-199 [...] site is a great sampling of well-done Customer Experience maps.  What an great format for visualizing workflow, experience, and opportunities for future work!   [...] [...] site is a great sampling of well-done Customer Experience maps.  What an great format for visualizing workflow, experience, and opportunities for future work!   [...]

]]> Comment on Visualizing the customer experience using customer experience journey maps by customer experience journey maps | vinícius vidal http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/comment-page-1/#comment-197 customer experience journey maps | vinícius vidal Wed, 07 Dec 2011 08:33:21 +0000 http://www.joycehostyn.com/blog/?p=419#comment-197 [...] artigo sobre é do chris risdon no blog da adaptive path e neste post mais antigo tem mais exemplos bem fodinhas com descrições. This entry was posted in ux by Vinícius. [...] [...] artigo sobre é do chris risdon no blog da adaptive path e neste post mais antigo tem mais exemplos bem fodinhas com descrições. This entry was posted in ux by Vinícius. [...]

]]> Comment on Visualizing the customer experience using customer experience journey maps by 5 links para o final de semana - Ibrahim Cesar - Lean UX, AI & Tecnologia http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/comment-page-1/#comment-196 5 links para o final de semana - Ibrahim Cesar - Lean UX, AI & Tecnologia Sat, 03 Dec 2011 11:37:32 +0000 http://www.joycehostyn.com/blog/?p=419#comment-196 [...] muita pesquisa com o Vivid Thinking. Após ler este artigo talvez seja interessante ver esses outros artigos sobre Mapas de Experiência, que já criou um senso de urgência em mim para aprender melhor a [...] [...] muita pesquisa com o Vivid Thinking. Após ler este artigo talvez seja interessante ver esses outros artigos sobre Mapas de Experiência, que já criou um senso de urgência em mim para aprender melhor a [...]

]]> Comment on Visualizing the customer experience using customer experience journey maps by Start with Journey Mapping vs Value Stream Mapping :: Business901 http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/comment-page-1/#comment-194 Start with Journey Mapping vs Value Stream Mapping :: Business901 Fri, 11 Nov 2011 14:13:18 +0000 http://www.joycehostyn.com/blog/?p=419#comment-194 [...] post on discussing some of the pros and cons of different types of Journey Maps can be found at Visualizing the customer experience using customer experience journey maps. You may also want to consider viewing the Lean Marketing Game presentation. It is based on [...] [...] post on discussing some of the pros and cons of different types of Journey Maps can be found at Visualizing the customer experience using customer experience journey maps. You may also want to consider viewing the Lean Marketing Game presentation. It is based on [...]

]]> Comment on Visualizing the customer experience using customer experience journey maps by In Lean Marketing start with Journey Mapping vs Value Stream Mapping :: Business901 http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/comment-page-1/#comment-193 In Lean Marketing start with Journey Mapping vs Value Stream Mapping :: Business901 Mon, 07 Nov 2011 02:31:46 +0000 http://www.joycehostyn.com/blog/?p=419#comment-193 [...] post on discussing some of the pros and cons of different types of Journey Maps can be found at Visualizing the customer experience using customer experience journey maps. You may also want to consider viewing the Lean Marketing Game presentation. It is based on [...] [...] post on discussing some of the pros and cons of different types of Journey Maps can be found at Visualizing the customer experience using customer experience journey maps. You may also want to consider viewing the Lean Marketing Game presentation. It is based on [...]

]]> Comment on Visualizing the customer experience using customer experience journey maps by Quora http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/comment-page-1/#comment-180 Quora Wed, 05 Oct 2011 01:24:06 +0000 http://www.joycehostyn.com/blog/?p=419#comment-180 <strong>What are the best resources for customer journey mapping?...</strong> Another great resource that does a good job of embedding some awesome visuals examples of customer journeys is http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/... What are the best resources for customer journey mapping?…

Another great resource that does a good job of embedding some awesome visuals examples of customer journeys is http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/...

]]> Comment on Visualizing the customer experience using customer experience journey maps by Joyce Hostyn http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/comment-page-1/#comment-169 Joyce Hostyn Wed, 24 Aug 2011 18:10:10 +0000 http://www.joycehostyn.com/blog/?p=419#comment-169 Walking in shoes is a great technique for building up the understanding & emotions that are visualized through the map. The photos can also provide visual reinforcement & be a springboard for a story that illustrates a particular moment of truth or good or bad experience. Walking in shoes is a great technique for building up the understanding & emotions that are visualized through the map. The photos can also provide visual reinforcement & be a springboard for a story that illustrates a particular moment of truth or good or bad experience.

]]> Comment on Do you have an [enterprise] app for that? by Joyce Hostyn http://www.joycehostyn.com/blog/2011/08/23/do-you-have-an-enterprise-app-for-that/comment-page-1/#comment-168 Joyce Hostyn Wed, 24 Aug 2011 18:07:35 +0000 http://www.joycehostyn.com/blog/?p=787#comment-168 Yep, for a hunter, the BIG C compensation is a primary driver for his behavior. Client relationships will fall by the wayside if comp is structured purely around bringing in the next deal. In <a href="http://www.joycehostyn.com/blog/2010/12/11/to-succeed-with-change-tap-into-the-power-of-the-mind/" rel="nofollow">Switch</a>, Dan and Chip Heath talk about shaping the path. A mobile app is a tool for shaping the path... but only one. The context or environment in which Gary hunts or farms needs to be considered. Does his hunt consist of tracking down the best restaurants in a big city? Or in strapping on his gear and heading into the bush to track game? Or has he settled on a farm to give more stability to his family? And, along with the environmental context, his incentive structure is, as you say, is a huge factor in shaping that path. Then layer on top of this communication... what will motivate him to share knowledge, what value is in it for him? Agree that going social inside an enterprise is definitely different than social networking through sites like Facebook. Purpose revolves much more around getting things done & achieving business goals. Yep, for a hunter, the BIG C compensation is a primary driver for his behavior. Client relationships will fall by the wayside if comp is structured purely around bringing in the next deal. In Switch, Dan and Chip Heath talk about shaping the path. A mobile app is a tool for shaping the path… but only one. The context or environment in which Gary hunts or farms needs to be considered. Does his hunt consist of tracking down the best restaurants in a big city? Or in strapping on his gear and heading into the bush to track game? Or has he settled on a farm to give more stability to his family? And, along with the environmental context, his incentive structure is, as you say, is a huge factor in shaping that path. Then layer on top of this communication… what will motivate him to share knowledge, what value is in it for him? Agree that going social inside an enterprise is definitely different than social networking through sites like Facebook. Purpose revolves much more around getting things done & achieving business goals.

]]> Comment on Taking a people-centric approach to the design and deployment of enterprise software by Gregory Moohn http://www.joycehostyn.com/blog/2010/05/07/taking-a-people-centric-approach-to-the-design-and-deployment-of-enterprise-software/comment-page-1/#comment-167 Gregory Moohn Wed, 24 Aug 2011 15:03:45 +0000 http://www.joycehostyn.com/blog/?p=527#comment-167 Designing a Post Modern Organization of Labor (Labor Association)in the private sector in America today is problematic for a number of reasons not the least of which is the moribound status unions today- made possible by the free hand given to businesses to thwart organizing drives at will without the spector of being prosecuted or penalized by governmental agencies. Having said that, it may surprise many folks that the biggest pushback for this innovative approach to labor organizing has come from the organized labor community itself. My sin is to propose a union free of animus against business or put it another way- our orientation is pro-business. Furthermore, we-the Independent Workers of America strive to organize workers across traditional boundaries based on occupation, industry or trade transforming what has been job or industry based union membership to one which mmbership is personalized. Wtih personalized membership workers have the ability to transfer their membership when they change from oine job or career to another. Portable membership alng with portable benefits designed to meet the needs or 21st century workers who view free-lancing (changing jobs and careers) as a right to life. Designing a Post Modern Organization of Labor (Labor Association)in the private sector in America today is problematic for a number of reasons not the least of which is the moribound status unions today- made possible by the free hand given to businesses to thwart organizing drives at will without the spector of being prosecuted or penalized by governmental agencies. Having said that, it may surprise many folks that the biggest pushback for this innovative approach to labor organizing has come from the organized labor community itself. My sin is to propose a union free of animus against business or put it another way- our orientation is pro-business. Furthermore, we-the Independent Workers of America strive to organize workers across traditional boundaries based on occupation, industry or trade transforming what has been job or industry based union membership to one which mmbership is personalized. Wtih personalized membership workers have the ability to transfer their membership when they change from oine job or career to another. Portable membership alng with portable benefits designed to meet the needs or 21st century workers who view free-lancing (changing jobs and careers) as a right to life.

]]>