Gartner predicts that by 2013, 40% of enterprise knowledge workers will have removed their desk phone, as illustrated in this great infographic on this history of the knowledge worker. I’m one of those 40%. I participate in online meetings while soaking up the sun on my deck. I’m drafting this blog post from the Sleepless [...] Read more »
Interviewing as listening
Listening is the root of collaboration, root-cause analysis, and effective teamwork. It is also the single greatest source of establishing unity from top to bottom and bottom to top. – David Shaner, The Seven Arts of Change Illustration: Igor Kopelnitsky If, as I suggested in my previous post, interviewing is a method of performing emotional due diligence, how can you [...] Read more »
Interviewing as emotional due diligence
You need to perform emotional due diligence when introducing change (any enterprise software deployment will introduce significant change) by reaching out to people to discover their stories, motivations and passions – mapping the emotional landscape of your organization. Read more »
Why requirements don’t work – the riddle of experience vs memory
According to Daniel Kahneman, one of the founders of behavioral economics, we have two selves. Experiencing self – who lives in the present and knows the present Remembering self – a storyteller that keeps score and maintains the story of our life The remembering self uses story to make sense of the world. As soon [...] Read more »