Redirecting personal and organizational narratives
People don’t believe what you tell them. They rarely believe what you show them. They often believe what their friends tell them. They always believe what they tell themselves. What leaders do: they give people stories they can tell themselves. Stories about the future and about change. Seth Godin As I mentioned in story editing [...]
Interviewing as listening
Listening is the root of collaboration, root-cause analysis, and effective teamwork. It is also the single greatest source of establishing unity from top to bottom and bottom to top. – David Shaner, The Seven Arts of Change Illustration: Igor Kopelnitsky If, as I suggested in my previous post, interviewing is a method of performing emotional due diligence, how can you [...]
Interviewing as emotional due diligence
You need to perform emotional due diligence when introducing change (any enterprise software deployment will introduce significant change) by reaching out to people to discover their stories, motivations and passions – mapping the emotional landscape of your organization.
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